Welcome to the Momentum Blog. In our first post we thought it would make sense to update you on some of the changes and progress that we are making at your Credit Union.
As many of you are aware Momentum has implemented a new banking system and unfortunately some of you have been frustrated as a result of changes and glitches. We are pleased to advise that we have expressed our concerns to our system supplier and that we have made significant progress over the past several weeks at getting these problems solved. We are working very hard both internally and with our supplier and expect that any outstanding issues will be resolved as quickly as possible. Also, we have been working with our staff to provide additional training in order to improve the speed and accuracy of your in branch transactions.
We are also very pleased to announce that Carol Fleming will be returning to Momentum as the Community Branch Manager for the Hamilton Region effective May 1, 2012. Carol had worked with us as a teller and lending in the past and has extensive experience in the Credit Union system. Carol has excellent product and service knowledge, is great with people and is fully committed to providing exceptional member service. We are confident that Carol has the skills and ability to coach and guide our Hamilton Team to outstanding results.
Please keep your eyes posted to the Momentum Blog for further updates and please don’t hesitate to share your thoughts. Momentum will be monitoring the site for inappropriate material and will remove posts that are inappropriate.